Which of the following is a characteristic of Lean IT?

Focusing on behavior and attitude improvement is a fundamental characteristic of Lean IT. Lean IT principles emphasize the importance of cultural changes within an organization. This involves fostering an environment where employees at all levels are encouraged to think critically and challenge existing processes. By promoting a mindset geared towards continuous improvement, organizations can enhance efficiency, reduce waste, and improve overall service delivery.

Lean IT is not just about implementing strict processes or guidelines; instead, it centers around empowering individuals to take ownership of their work and contribute to the organization's continuous improvement efforts. Such an approach not only leads to better team dynamics but also encourages innovation, making it vital for achieving lasting benefits and sustainable growth in an organization's practices. This focus on behavioral and attitude shifts is what distinguishes Lean IT from more traditional, rigid methodologies, which may not prioritize employee engagement or cultural transformation.