Which aspect does not align with Lean IT's focus on value?

Lean IT emphasizes the creation of value for the customer and maximizing efficiency within processes. One of the core principles is to understand the customer's needs and ensure that every part of the process contributes positively to delivering value.

Limiting customer input in product development directly contradicts this principle, as it inhibits the organization's ability to fully understand and respond to customer needs. Customer feedback is crucial in identifying what is valuable to them and in refining products or services accordingly. Engaging customers in the development process helps organizations create better value propositions that align with what the marketplace truly requires.

On the other hand, empowering employees, identifying and eliminating waste, and continuously improving service delivery all enhance the focus on value. Empowering employees encourages them to contribute ideas that may lead to innovations or improvements that add value. Removing waste ensures that resources are used effectively, allowing more focus on activities that enhance customer experience. Continuous improvement aligns with Lean IT’s philosophy of always striving for better processes and outcomes, which ultimately supports increased value creation for customers.