Which action directly connects the VOC with IT outcomes?

The action that directly connects the Voice of the Customer (VOC) with IT outcomes is ongoing communication with customers. This connection is crucial because effective communication allows organizations to understand customer needs, preferences, and pain points. By actively engaging with customers, IT teams can align their services and products more closely with what users actually want and require, leading to improved customer satisfaction and better IT outcomes.

This continuous feedback loop ensures that IT initiatives are not just based on assumptions but are informed by real customer input. It fosters an environment where customer expectations can be met or exceeded, validating the effectiveness of IT solutions and driving innovation and improvements in service delivery. Overall, cultivating a relationship with customers through ongoing communication creates a foundation for prioritizing IT projects that will have the most significant impact on customer satisfaction and business success.