What is the concept of "Pull" in Lean IT?

The concept of "Pull" in Lean IT refers to producing work based on customer demand rather than pushing work through the system without considering what the customer actually needs at that moment. This approach minimizes waste and ensures that resources are allocated efficiently to meet real-time demand, which positively impacts the overall flow and efficiency of processes.

In a "Pull" system, work is initiated only when there is a clear indication of demand from the customer, ensuring that the organization can respond flexibly to changing needs and avoid overproduction. This is essential in Lean methodology, where the goal is to eliminate waste and maximize value delivered to the customer.

By focusing on what the customer demands, organizations can reduce lead times and improve responsiveness, ultimately leading to greater customer satisfaction and more efficient use of resources.