What best describes the focus of Lean IT's improvement approach?

The focus of Lean IT's improvement approach is centered on a holistic view of employee and process behavior. This perspective recognizes that effective improvement in services and processes comes from understanding how employees interact with each other and with the processes in place. It emphasizes the importance of involving all employees in the improvement process, fostering a culture of collaboration, and encouraging continuous feedback.

By taking a holistic view, Lean IT seeks to identify and eliminate waste, enhance value, and promote efficient workflows that are responsive to both employee needs and customer expectations. This approach also highlights the interconnectedness of various elements within the organization, ensuring that improvements are sustainable and not just localized solutions to individual problems.

In contrast, emphasizing technical proficiency and expertise might focus narrowly on skill sets without considering the broader organizational context, while advanced software solutions could lead to reliance on technology rather than understanding human behavior and processes. Traditional hierarchical management practices might inhibit communication and innovation by maintaining rigid structures that don't support flexibility and responsiveness.