What are the main goals of Lean IT?

The primary aim of Lean IT is to eliminate waste and maximize customer value. This concept is rooted in the principles of Lean management, which seeks to enhance efficiency by removing non-value-added activities from processes. In the context of IT, this means streamlining processes, reducing delays, and minimizing resources that do not contribute to delivering value to customers.

By focusing on value creation, organizations can improve their service delivery and overall performance. This involves engaging with customers to understand their needs better and aligning IT processes to meet those needs effectively. The outcome is a more agile IT environment that responds to customer demands quickly and efficiently.

The other options do not align with Lean IT's core objectives. Increasing the number of IT employees might lead to a false sense of productivity without necessarily improving efficiency or customer satisfaction. Developing new technologies may be a component of IT advancement, but it doesn't inherently focus on maximizing value or eliminating waste. Lengthening service delivery times goes against Lean principles, which advocate for faster, more efficient service delivery that meets customer expectations.