What are metrics in the context of Lean IT?

In the context of Lean IT, metrics are quantitative measures used to assess process performance. These metrics provide data that can be analyzed to understand how effectively a process is functioning, identify areas for improvement, and track progress over time. By focusing on quantitative data, organizations can make informed decisions based on empirical evidence, rather than relying on subjective assessments.

The emphasis on quantitative measures aligns with Lean principles, which prioritize efficiency, waste reduction, and continuous improvement. Metrics such as cycle time, lead time, and error rates offer concrete insights into how well processes are operating and help teams pinpoint specific improvements needed to optimize performance. In Lean IT, having a clear set of metrics allows for consistent benchmarking and facilitates a culture of accountability as teams can monitor their progress against these measurable goals.

Other options do not align with the definition of metrics in Lean IT. Qualitative assessments of customer satisfaction focus more on subjective feedback rather than data-driven insights. Estimates of time taken for each task provide some information but do not encompass the broader range of performance metrics that can be employed. Descriptions of product features are focused on what a product offers rather than how efficiently processes are moving towards delivering that product.