Wait Time is defined as:

Wait Time is defined as the time spent waiting for the next activity to occur. This concept is crucial in Lean IT, as it directly impacts workflow efficiency and overall process effectiveness. When tasks or processes are held up because of delays in subsequent activities, it creates inefficiencies. By identifying and minimizing these wait times, organizations can streamline operations, reduce cycle times, and enhance service delivery.

In the context of Lean principles, understanding and addressing wait times is essential for improving value stream efficiency. Reducing unnecessary wait times helps ensure that work progresses smoothly, ultimately leading to better resource utilization and customer satisfaction. Thus, recognizing wait time as the period where processes or individuals are idle due to pending activities aligns with Lean IT’s focus on eliminating waste and enhancing flow.