Lean IT encourages eliminating which of the following?

The correct answer focuses on the core principle of Lean IT, which is to eliminate waste in processes. Lean methodology is largely centered around improving efficiency and effectiveness by identifying and removing non-value-added activities, commonly referred to as waste. This waste can take many forms, including excess inventory, unnecessary motion, overprocessing, waiting time, and defects. By systematically eliminating this waste, organizations can streamline their processes, reduce costs, enhance quality, and ultimately deliver more value to customers.

This principle is rooted in the belief that not all activities contribute to customer value, and hence, distinguishing between value-adding and wasteful activities is essential for improvement. The goal is to create a continuous flow and optimize resource utilization so that teams can focus on what truly benefits the end users or customers.

In contrast, value-added activities are essential for meeting customer needs, employee engagement is fundamental for fostering an innovative and productive work environment, and customer feedback is crucial for understanding and meeting customer expectations. These elements are not only retained but also encouraged within Lean IT practices to drive improvement and ensure that the organization's outputs align with customer values.